Доброе утро. Не пришел товар, я открыл спор. Продавец пишет: "Dear. I'm very sorry. You have not received your package. Can you accept one of my suggestions? In the event that the protection period cannot be extended, I will give you a 30-day validity period. The 30-day validity period is a guarantee that I will give you, and you will receive your parcel for your peace of mind and security. Because the logistics information is updated slowly, the exact location of the parcel cannot be tracked in the tracking website. Therefore, The 30-day validity period is a guarantee that I will give you after the end of the protection period. It is guaranteed that you will receive it within this time. Please trust me. Please cancel the dispute. If you have not received your parcel within 30 days. I'll give you a refund without complaint, okay?"
Я так понимаю, он хочет, чтобы я еще 30 дней ждал и спор закрыл. Не подскажете, что делать в такой ситуации? Что ответить?